We collaborate with developers, referral partners, and our own networks to make us, and our offerings, stronger — enabling us to accurately monitor settlement risk, helping to ensure properties settle on time and achieve the maximum possible conversion at settlement.

Facilitating the coordination between the purchaser’s solicitor and the network of vendors, our dedicated teams, allocated immediately upon engagement to each project, are practiced in English, Mandarin, and Cantonese, meaning we are able to match our clients with the experts best suited to their needs.

We prize strong communication with purchasers to assist and streamline the developers role throughout the settlement process. Coordinating all requirements, from construction updates and finance applications, to key handovers and post settlement support, we notify our purchasers each step of the way to ensure successful settlement outcomes.

With our complete end-to-end settlement services, we handle our purchaser’s entire settlement journey. From coordinating and organising pre-settlement information and purchaser seminars to the exchanging of contracts and the handover of keys, our industry best-practices are passed directly along to the purchaser for the best possible outcome of both parties.

Our aim is to provide tailored products and services to all clients, and we do so with a network of well-established professional relationships in the real estate industry; as well as with local and private mortgage lenders, insurers, taxation, and accounting firms.

To ensure the highest possible conversion rate, we maintain regular reporting beginning 6 months prior to settlement. We combat typical drop-off rates, stemming from a lack of transparency, by employing various messaging strategies such as our use of EDMs that maintain purchaser confidence from pre-purchase considerations all the way to settlement.

In order to fulfil the valuation of developments efficiently we coordinate and book valuation inspections for valuers on behalf of developers. In doing so, we can best manage the expectations of purchasers and the needs of developers to optimise the end result.

To ensure a smooth handover from developer to purchaser, the on-site purchaser inspection is managed by our dedicated project team. In the case of any faults or defects, we will communicate on behalf of both the developer and purchaser so these can be easily rectified.

By building long term relationships, trust and confidence with both developers and purchasers, we can guarantee the smooth settlement of properties. We are committed to providing customised service at every stage of the settlement process, and with over 6,000 properties settled our experience speaks volumes.

Upon settlement we facilitate the distribution of the settlement pack, including the handover of keys and owner manuals to the purchaser, alongside the offering of post-settlement support and advise. Our work extends beyond settlement, continuing our communication with the purchaser and handling any queries they may have post-settlement.