FAQS

1) I am an overseas purchaser. When will I be contacted by Smartkey?
Smartkey will contact you initially approximately 9 months prior to your settlement. Based on your settlement date, we will then routinely contact you 6 and 3-1 months prior, and finally when your settlement date is triggered. To see your Settlement Journey, please click here.
If you wish to contact us, we can be reached at any time at settlementsau@smartkeyproperty.com.

2) I am a local purchaser. When will I be contacted by Smartkey?
Smartkey will begin contact with local purchasers 3 months prior to settlement, then all the way through to settlement being triggered.
If you wish to contact us, we can be reached at any time at settlementsau@smartkeyproperty.com.

3) I already have my solicitor to look after my settlement. What extra service does Smartkey provide?
That’s great! It is important to have a legal representative appointed for your settlement. Smartkey will complement this by providing you with regular construction and settlement updates as soon as we receive it from the developer. Solicitors generally do not receive these updates from the developer and will only legally notify you when the settlement date is confirmed.

4) I am looking for loan options. When can I speak to your finance partners?
The earliest our finance partners will contact you is 6 months prior to your settlement. They have a variety of products available for local and overseas purchasers.

5) I am looking for property management options. When can I speak to your property management partners?
The earliest our property management partners will contact you is 3 months prior to your settlement, to provide you with rental information and leasing opportunities.

6) What is a Pre-Settlement Inspection (PSI)?
A pre-settlement inspection is your opportunity to inspect your property prior to settlement. Generally, you will only have one opportunity to inspect so it is important to attend for the purposes of identifying defects and taking measurements. Smartkey will notify you once the developer makes PSI available, but typically a PSI is usually available 2 weeks – 1 month prior to settlement.

7) I am overseas and am unable to attend my pre-settlement inspection. Can Smartkey help me?
Smartkey can refer you to our partnered independent inspection professionals who can attend the inspection on your behalf.

8) When will valuation access to my property be available?
Valuations are generally available around 1 month prior to settlement. As soon as the developer advises valuation is ready, we will be in touch to inform you.

9) I am concerned I won’t be able to settle on time. Who can I speak to?
All settlement extensions must be formally requested by your solicitor, but we question you please also inform us so we can explain your situation to the developer.

10) Do I need to attend my own settlement?
No, you are not required to attend on settlement day. Your solicitor/conveyancer will conduct the settlement.